This is a limited duration full-time position which includes Medical Teams full benefits package.
The Clinic Manager contributes to the Calling of Medical Teams International through supervision and management of the day-to-day operations of a mobile healthcare clinic. This position includes clinic and administrative functions as well as short-term and long-term planning functions of running a successful mobile clinic office. The Clinic Manager works with clinic partners and volunteer dental and medical providers on the mobile clinic.
Medical Teams International Calling:
Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage and direct the daily operations of an assigned Mobile Clinic, including patient treatment.
- Maintain quality assurance standards and comply with applicable infection control, HIPAA, WSHA, and OSHA regulations.
- Maintain accurate records for daily clinic operations, appropriate and accurate treatment coding, patient demographic data.
- Maintain and ensure on-board inventory of dental supplies, instruments, infection control and housekeeping.
- Assist in managing operational budgets for the program.
- Provide surge capacity at remote locations when needed.
- Maintain, troubleshoot, and perform simple repairs to the Mobile Dental van and on-board dental equipment and supplies.
- Perform daily pre and post drive checks and ensure maintenance schedules as indicated by fleet app
- Working with the Program Manager and Program Coordinator, support the recruitment and scheduling of volunteer dentists, hygienists, and assistants as well as clinic partners to meet program objectives.
- Create an environment where volunteers have a positive and rewarding experience.
- Gather information to ensure clear and current MOUs with each partner agency.
- Assist in negotiating clinic fees from partner agencies to meet budget goals (rural managers).
- Maintain strong working relationships with partner agency staff.
- Develop, coordinate, schedule, and confirm requests for mobile dental clinics (rural managers).
- Maintain a working knowledge of current dental and medical needs of the populations served.
- Create an environment where patients feel respected and are cared for with dignity.
- Represent the Mobile Healthcare program and Medical Teams occasionally in speaking engagements, professional functions, MTI banquets, and media presentations as requested.
- Be a positive representative of Medical Teams at all times.
- Be available for occasional meetings and functions outside of normal working hours.
- In collaboration with your department, work towards the implementation of Medical Teams current strategic plan and the accomplishment of the related strategic and aspirational goals.
- Reviews patient care procedures and evaluates volunteer performance with regular assessments, patient questionnaires, and personal observations.
- Manages use of administrative and clinical resources and orders new supplies as needed, ensuring mobile clinics are cleaned and well stocked.
- Work with the volunteer service providers and clinic partners to find the most effective way of executing the daily duties/operation of the clinic.
- Recommend patients for further work at specialty clinics, labs, or hospitals as needed.
- Maintain complete confidentiality regarding medical records and personal information.
- Attend team meetings.
- Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.
- Utilize volunteers when appropriate.
- Additional duties as assigned.
EDUCATION, LICENSES, & CERTIFICATIONS
- Bachelors degree in a relevant healthcare field or an Associate or Technical degree in a related field and equivalent experience year for year.
- Valid driver license with few or no traffic violations.
- Masters degree or other certifications in relevant field, as required by state law, to provide direct patient care.
- Certifications for x-ray, dental, or medical assisting, as required by state law, to provide direct patient care.
- Minimum 4 years experience in a clinical setting or a medical office.
- Dental or medical experience.
KNOWLEDGE, SKILLS, & ABILITIES
- Commitment to Medical Teams International Calling Statement and Core Values.
- Strong business acumen, including problem solving skills, use of technology and critical thinking.
- Language: Excellent communication skills, oral and written, in English, preference for bilingual candidates, moderately skilled in oral or written language.
- Must have exceptional people skills, management skills, ability to work with volunteer providers, patients, and staff and mediate between them and advocate for patients.
- Must be comfortable in a paperless office and with digital systems.
- Demonstrated ability to deliver results with little direction in a dynamic and often ambiguous environment.
- Ability to work collaboratively with others.
- Must be comfortable providing care to a diverse patient community.
- Ability to be comfortable interacting with the general public and volunteer service providers.
- Moderately skilled with Microsoft Word, Excel, PowerPoint, Teams and Outlook email and Calendaring.
- Ability and willingness to travel to remote location as surge capacity up to 40% of the time.
- Ability to be away from home for several nights in a row when at remote locations.
- Moderately skilled with Intranet, Internet, and Skype for Business/Teams.
- Moderately skilled with Electronic Health Records and digital x-rays.
- Ability to provide excellent customer service and interact with people from all walks of life.
- Extensive knowledge of dental and some medical and nursing practices.
- Familiarity with administrative policies in dental and medical offices.
- Familiarity with the local healthcare safety net system.
- Detail oriented and able to multitask.
- Ability to develop working relationships with staff and patients.
- Ability to work collaboratively with others.
- Excellent communications skills, both verbal and written.
- Familiarity with HIPPA policies, Medicaid, and applicable medical regulations.
- Experience with computer systems, especially databases, spreadsheets, and word processing.
- Working knowledge of dental tools and products and/or medical supplies and equipment to facilitate the operations of a clinic.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee must be able to:
- Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
- Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
- Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.
- Frequent close vision and the ability to adjust focus.
- Occasionally ascends/descends stairs, steps, or ladder
- Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
- The employee must occasionally lift and/or move up to 40 pounds.
- Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
- If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderately quiet.
- The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme hot or cold weather, and very basic living conditions.
- There may be a risk of occupational exposure to blood or other potentially infectious materials (OPIM). Hepatitis B vaccination series is required.